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Customer Service

Delivery Methods
We ship New Zealand wide using NZ Post and provide tracking numbers for every order placed with us.

Delivery Time
Most orders are shipped by 4 PM within three business days. If for some reason we cannot ship your order by 4 PM within three business days, we will email you to let you know within 48 hours.

Arrival Time
We use NZ Post tracked packages which may take up to 7 days (Please note we are experiencing delays due to COVID 19) to arrive.

All pricing is in NZD.

Credit Card Security
Our website uses SSL, does not store credit card details, and all payments are handled by Paypal. A secure, PCI compliant, third party service.

Returns and Exchanges
Please email us at returns@coolgifts.nz to let us know the item(s) are on the way. Please also specify whether you would like a refund or an exchange. When we receive your item(s), we will gladly exchange them or refund the credit card used for purchase.

Our Commitment To Quality Guarantee
At Cool Gifts NZ we want you to be completely satisfied with your purchase. If you are unhappy for any reason, simply send back the item(s) within 30 days and we will refund 100% of the purchase price less standard shipping charges. If the mistake is ours, we will also gladly pay for your return shipping charges when we receive your item(s). Please note that we refund Standard delivery charges only.

Payment Methods
We accept Paypal, Mastercard, Visa, American Express and Diners Credit and Debit Cards.

Secure Shopping
At Cool Gifts NZ, we understand your concern about online security. Your online order is secure with Cool Gifts because we have partnered with Paypal as our online commerce provider. Paypal use their own Secure Sales Server technology (S3) on every transaction that we process. Your credit card and personal information are encrypted and sent securely to their servers for processing. We chose Paypal for their high regard to security and privacy.

Privacy Policy
At Cool Gifts NZ, we are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. In summary, we are committed to protecting your privacy. We use the information we collect on the site to make browsing at our site as easy as possible and to enhance your overall shopping experience.

Contact Us
Please click here for our complete list of phone numbers, email and address information.



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